Return Policy

Return Policy

Return an Item to the Store

Have these articles available upon return:
  • The item you wish to return
  • The invoice for that item
  • All original packaging and accessories
For all payment methods, an associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.

Returns Exceptions

Here are the exceptions to our general Returns Policy:
Oversize Items
Some heavy or large items that are identified as oversize on their item pages may be returned to a store or by freight shipping. Under some circumstances, you may be charged for return shipping.
To return an item by freight, please email Customer Service. They will also be able to inform you of any return shipping costs.
Error-Related Refunds
If there is an error on our part related to your order, we will issue a credit for any applicable shipping and gift-wrapping charges.

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Credit for Gift Returns

Here are the procedures for processing gift returns:
Returning a Gift to a MacDavid & Company
An associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.
Returning a Gift by Mail
The cost of the item and the sales tax, if applicable, will be credited to the original payment method when we receive the item.

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Exchanges by Mail

To exchange an item by mail, fill out "Items to Be Exchanged" on the back of your invoice with the following information:
  • The item you are returning
  • The new item(s) you want sent
  • Please be as specific as possible when describing the new item. For example, give the item name, color, size and so on.
Then enclose the invoice with your return.
The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent.
A gift you received is not exchangeable by mail. If you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original payment method when we receive the item.